Support

Our teams help you

"We pay attention to your projects and help you on fonctional and technical sides"

Aside to a free and Open Source Vanilla Platform, we put all our knowledge to provide an easy and fast help to our clients.

In order to match our customers needs, we deploy a 3 plans offer. The 3 plans (silver, gold and platinum) enable you to choose the best one for your company.

Find the best offer for the best productivity!

Experience and Customers: Because of loyal and diversified customers, we gained lots of experience in several fields such as retail, hospital, governments, human resources and others. Vanilla is deployed in various sectors companies from different size (from small ones up to ministries) and different environments (Insite hosting, remote hosting).

Response time and Quality: Thanks to a strong cohesion between the consulting and development teams, the customers needs are taken in charge and we match the customers needs. All the needs are logged and we received alerts when a new input is coming. We assure to deliver the patch or the new implementation for customers in time and with documentation when needed.

Support Items Choice: Thanks to our 3 offers, you can choose the items you want to implement or to take benefit of. The 3 plans (silver, gold and platinum) were created regarding the support plans we already had with our customers.

Integrators offers

We provide special support plans which can fit you needs. We will be pleased to explain you what we offer to ours partners. Please contact us.

The Support Plans

Platinium Plan

Up to 3 Vanilla servers (test environment, implementation environment, production environment)
Up to 5 Vanilla administrators
Up to 1000 Vanilla users
Up to 100 Mantis posts by year
5 Mantis accounts
Site Manager
3 site manager visits during the year and on demand
Direct calls by phone for projects follow-ups and advices (asks and bugs are still managed under Mantis)
Free Vanilla updates for the same major version of Vanilla

Gold Plan

1 Vanilla server
Up to 5 Vanilla administrators
Up to 100 Vanilla users
Up to 50 Mantis posts by year
2 Mantis accounts
Site Manager
1 site manager visit during the year and on demand
Free Vanilla updates for the same major version of Vanilla

Silver Plan

1 Vanilla server
Up to 2 Vanilla administrators
Up to 50 Vanilla users
Up to 25 Mantis post by year
1 Mantis account
Site Manager
Free Vanilla updates for the same major version of Vanilla

Any question? A project?
Contact us